Terms and Conditions

Last updated: February 2026

These Terms and Conditions, along with any signed Work Authorisation, Direct Payment Request, and any quotation provided by Xpert Cleaning Limited trading as iDry Restorations ("we," "us," or "our"), form the entire agreement between the Customer ("you") and Xpert Cleaning Limited.

1. Definitions

1.1 We, Us, Our: Xpert Cleaning Limited trading as iDry Restorations.

1.2 Customer, You: The recipient of services, including agents, brokers, or third parties who place orders on behalf of the customer.

1.3 Actual Cost: Any cost incurred by the company not covered in a written quotation.

1.4 Work: Services provided including water damage restoration, flood recovery, mould remediation, fire restoration, meth decontamination, and related tasks.

1.5 Property: Any location where work is performed, including residential and commercial properties.

1.6 Price: The amount specified on any issued invoice.

1.7 Terms of Trade: The contractual obligations outlined in this agreement.

1.8 Privacy Policy: The policy governing collection, use, and disclosure of personal information, available at our Privacy Policy page.

1.9 Emergency Call-Out: Urgent situations requiring immediate service, such as water ingress or flood damage.

1.10 Consumer Act: The Consumer Guarantees Act 1993 (New Zealand).

1.11 Health and Safety: The Health and Safety at Work Act 2015 (New Zealand).

2. Estimates

2.1 Any price provided prior to a written quotation is an estimate and is not legally binding. We will notify you if costs are likely to exceed the initial estimate.

3. Quotations

3.1 Quotations are valid for 7 calendar days from the date of issuance and must be accepted in writing. For quotes over $3,000 NZD (including GST), a 50% deposit may be required.

3.2 Payment in advance may be requested for services quoted under $3,000.

3.3 Any additional work beyond the original quotation will be invoiced on an actual cost basis and requires written approval from the Customer.

4. Payment Terms

4.1 Payment may be required in advance or as a deposit before work commences.

4.2 Business Customers must pay within 20 working days of the invoice date.

4.3 For non-business Customers, payment is due by the invoice date unless otherwise agreed in writing.

4.4 Overdue payments may incur interest charges. Services may be suspended if payments are overdue by 7 days or more.

5. Cancellation Policy

5.1 A cancellation fee of $300 NZD will apply if notice is given less than 24 hours before the scheduled service or if access to the Property is not provided at the agreed time.

6. Services

6.1 iDry Restorations provides comprehensive restoration services including:

• Water damage restoration and flood recovery
• Fire and smoke damage restoration
• Mould remediation and prevention
• Meth contamination decontamination
• Biohazard cleaning and decontamination
• Insurance claims management and documentation

7. Customer Obligations

7.1 It is your responsibility to ensure the work area is clear, and all items are removed from the floor areas where work will be performed.

7.2 Power, water, and parking must be made available at the worksite.

7.3 The Property should be unoccupied during the work, and pets must be removed from the work area.

8. Limitation of Liability

8.1 Our liability for any claims shall not exceed $500 NZD. We recommend that you maintain adequate insurance for valuable items at the Property.

8.2 We will not be responsible for indirect, consequential, or economic losses arising from or in connection with our services.

9. Dispute Resolution

9.1 Any disputes must be reported in writing before or within one business day following the completion of the work.

10. Accidents, Breakages, and Theft

10.1 You must report any accidents, damage, or alleged theft in writing within one business day. Failure to notify us promptly may void any claims.

11. Health and Safety

11.1 You must remove all health and safety hazards before work begins.

11.2 We reserve the right to cancel services if health and safety risks are not adequately addressed at the Property.

12. Photos and Videos

12.1 Photos and videos may be taken during the job for quality assurance, case studies, and marketing purposes. By accepting our services, you consent to the use of these materials for these purposes.

13. Force Majeure

13.1 We are not liable for delays or failures due to events beyond our reasonable control, such as natural disasters, severe weather, pandemics, or other force majeure events.

14. Electronic Communications

14.1 We may communicate with you electronically (including by email and SMS), and electronic signatures will be considered valid for the purposes of this agreement.

15. General

15.1 These terms are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.

15.2 These Terms and Conditions may be amended only in writing with mutual consent of both parties.

15.3 In the event of a conflict between these terms and other documents, these Terms and Conditions shall prevail.

16. Contact Information