Quick answer: Flood restoration in Auckland is quoted after the affected area, water source, materials, access and moisture levels are assessed. Extraction, monitored drying, material removal and later repairs are different parts of the scope. Ask for an itemised written quote rather than treating an online price band as a fixed charge.
What affects a flood restoration quote?
- Extent and access: Rooms, levels, wall cavities and subfloors affected, and how safely equipment can reach them.
- Water and contamination: The source, exposure and materials determine the assessment and treatment. Water is not classified by a fixed 48-hour rule.
- Drying plan: Equipment required, monitored progress, visits and adjustments. A fixed number of days is not a completion test.
- Materials and contents: Whether carpet, underlay, insulation, plasterboard or contents can be restored or require removal and disposal.
- Repair scope: Reinstatement, other trades and any approvals should be distinguished from extraction and drying.
What price should I budget for?
There is no single verified fixed price for the situations described here. Earlier broad online price bands are not a substitute for a current job-specific quote. Ask what is included, what is excluded, how equipment and visits are charged, and how changes will be authorised. Confirm whether GST is included in your written quote; do not assume an online figure includes or excludes it.
How long does drying take, and when is it complete?
Drying time depends on the materials, water penetration, contamination, access and measured progress. Equipment removal should follow documented moisture targets, not a promised number of days. Drying and later repairs are separate stages, so a dry-down does not mean all reinstatement is complete.
Can wet carpet and underlay be saved?
The answer depends on contamination, the time and conditions of exposure, carpet backing, underlay and subfloor condition. Some materials can be dried; contaminated or damaged porous materials may need replacement. A carpet that feels dry can still have wet underlay or a wet subfloor. Ask for assessment and moisture evidence before agreeing to keep or replace materials.
Does insurance cover the work?
Cover depends on the cause, your policy, exclusions, excess, limits and the insurer's decision. Confirm emergency mitigation, contents, accommodation, equipment electricity and repair authorisation with your insurer. iDry can provide documentation and liaison support, but cannot guarantee claim approval, full reimbursement or minimal out-of-pocket cost.
What documentation should I ask for?
Ask for damage photos, a written scope, dated moisture readings identifying the areas checked, equipment and progress notes, and a handover explaining the drying targets and outstanding repairs. The anonymised drying-report sample shows a public example, not a promise that every job has identical records.
Real Auckland projects: why scope matters
The existing Park Hyatt basement-office case describes five days of monitored restoration. Home Ideas showroom describes six days, and the multi-level healthcare facility describes a 26-day project. Different materials, contamination and access led to different scopes; none establishes a standard residential price or timetable.
Before you accept a quote
- Separate emergency extraction, drying, cleaning, disposal and repairs.
- Confirm charges, GST, exclusions and approval for variations.
- Agree access, power arrangements, monitoring and the drying-completion evidence.
- Check insurer authorisation and what you may need to pay yourself.
- Keep away from electrical and contaminated-water hazards; stop the source only if safe.
For active flooding, use the existing emergency call option below. See the Auckland flood restoration process for assessment and next steps.
