Privacy Policy

Last updated: February 2026

This Privacy Policy governs the collection, use, and disclosure of personal information by Xpert Cleaning Limited trading as iDry Restorations ("we," "us," or "our"). By using our services or website, you consent to the practices described in this policy.

1. Collection of Personal Information

We may collect personal information such as your name, contact details (phone number, email address, physical address), payment information, and any other details necessary for service delivery. This information may be collected when you:

• Request a quote or book a service
• Contact us by phone, email, or through our website
• Enter into a service agreement with us
• Visit our website

2. Use of Personal Information

The information we collect may be used for:

• Providing our restoration services to you
• Processing payments and invoicing
• Communicating with you about your service, including scheduling and progress updates
• Marketing purposes, with your consent
• Improving our services and customer experience
• Compliance with legal and regulatory requirements

3. Disclosure of Personal Information

Personal information may be disclosed to:

• Contractors and service providers engaged to assist with your restoration project
• Financial institutions for payment processing
• Insurance companies when managing claims on your behalf
• Legal advisors and regulatory authorities as required by law
• Any third parties with your express consent

4. Storage and Security

We implement appropriate measures to protect your personal information, including physical and electronic security protocols. We take reasonable steps to ensure your personal data is stored securely and protected against unauthorised access, modification, or disclosure.

5. Access and Correction

You may request access to or correction of your personal information at any time by contacting us. We will respond to your request in a reasonable timeframe and in accordance with the Privacy Act 2020 (New Zealand).

6. Use of Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website, remember your preferences, and improve functionality. You may disable cookies in your browser settings, however this may limit some website functionality.

7. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Google Analytics & Advertising

We may use Google Analytics to collect anonymous data about website usage. We may also use Google Ads remarketing to display relevant advertisements to previous visitors. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this page periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: